Shipping & Returns Policy

Shipping Policy

Last Updated: January 2024

Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Delivery Time

Location	Standard Delivery	Express Delivery
Metro Cities	2-3 Business Days	1-2 Business Days
Other Cities	3-5 Business Days	2-3 Business Days
Remote Areas	5-7 Business Days	Not Available

Shipping Charges

Free shipping on all orders above Rs 500
Flat Rs 50 shipping fee for orders below Rs 500
Express delivery available at Rs 100 extra

Order Tracking

Once your order is shipped, you will receive:

An email with tracking number and courier details
SMS notification with tracking link
Access to tracking from your account dashboard

                    Note: Delivery times are estimates and may vary due to unforeseen circumstances like weather, holidays, or courier delays.
                

Returns Policy

Last Updated: January 2024

Return Window

You can return any product within 7 days of delivery for a full refund. Products must be unused, unwashed, and in their original packaging with all tags attached.

Eligibility for Returns

Item is defective or damaged
Wrong item received
Size or color mismatch
Quality issues

Non-Returnable Items

Customized or personalized products
Underwear, lingerie, and swimwear
Perishable goods
Products with broken seals

Return Process

Log in to your account and go to "My Orders"
Select the order and click on "Return"
Choose the reason for return
Schedule a pickup or drop off at our store
Pack the item securely in original packaging
Wait for quality inspection (1-2 business days)

                    Important: Items must be returned in their original condition. Any signs of use, damage, or missing tags may result in rejection of return.
                

Exchange Policy

Last Updated: January 2024

Exchange Window

You can exchange any product within 7 days of delivery for size or color variations. Exchanges are subject to stock availability.

Eligibility for Exchange

Size mismatch
Color variation
Change of mind (within 7 days)

Exchange Process

Log in to your account and go to "My Orders"
Select the order and click on "Exchange"
Choose the new size or color
Wait for confirmation from our team
Return the item and we will ship the new one

                    Note: Exchanges are subject to stock availability. If the requested size/color is not available, we will process a full refund.
                

Cancellation Policy

Last Updated: January 2024

Order Cancellation

You can cancel your order within 30 minutes of placing it without any charges. After 30 minutes, cancellations may incur a cancellation fee.

How to Cancel

Go to "My Orders" in your account
Select the order you want to cancel
Click on "Cancel Order"
Select the reason for cancellation
Confirm the cancellation

Cancellation Charges

Time of Cancellation	Charges
Within 30 minutes	Free
After 30 minutes (before shipping)	5% of order value
After shipping	Not eligible (return required)

Refund Policy

Last Updated: January 2024

Refund Processing Time

Refunds are processed within 5-7 business days after we receive and inspect the returned product.

Refund Methods

Original payment method (Credit Card, Debit Card, Net Banking)
Store Credit (available immediately)
Bank Transfer (for cash on delivery orders)

Refund Status Tracking

You will receive an email notification when refund is processed
Check refund status in "My Orders" section
Contact support if refund not received within 10 business days

Partial Refunds

Partial refunds may be issued in the following cases:

Item is returned with signs of use
Original packaging is damaged
Missing accessories or tags

                    Important: Refunds will be credited to the original payment method used during checkout. For COD orders, refunds will be processed via bank transfer.
                

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